Trust Every Word™
Technology-Enabled Translation & Interpretation for Public Entities
BIG Language Solutions — contract AFI2026124 — publicly solicited, nationally advertised, and available through cooperative purchasing. Brought to the public sector by Edge Public and Civic Marketplace.
Language access is not optional.
It is a legal and moral mandate.
Emergency calls, public benefits access, education and healthcare services all depend on timely, clear multilingual communication. When language fails, public service fails.
The old way was built for paperwork.
The new way is built for people.
The Old Way
- ×Fragmented vendors — a different supplier for phone, video, translation and accessibility.
- ×Slow procurement — a new RFP, months of evaluation, legal review and award cycles.
- ×No compliance assurance — quality and security proven case by case, if at all.
- ×Premium pricing — rate pressure with no change to how services are actually delivered.
The New Way
- ✓BIG + Edge Public co-op contract — one publicly solicited award, nationally available.
- ✓Instant access — adopt the existing contract; no new RFP, no new procurement cycle.
- ✓AI + human hybrid — the right resource for the right task at the right time.
- ✓Compliance built in — ISO, SOC 2 Type II, HIPAA-aligned and Section 508 from day one.
Everything a public entity needs
to be understood.
Available 24x7x365 in more than 300 languages and dialects, across every channel your residents actually use.
Over-the-Phone Interpretation
Fast, reliable OPI for agencies that need immediate language support — 911, public services, correctional facilities, schools, health departments and agency call centers. Skills-based routing connects the right professional, industry-skilled interpreter every time.
Video Remote Interpretation
Secure VRI for the conversations where seeing each other matters: public service appointments, education settings, emergency response and high-stakes situations. A seamless solution when face-to-face contact or ASL is required.
LanguageNow™
Instant, high-quality machine translation powered by BIG’s custom-trained NMT engines — trained on your terminology, glossaries and style, not generic internet text. Automatic quality estimation routes anything below your threshold straight to human post-edit.
Real-Time AI Interpreter
Turn-based, real-time speech-to-speech interpretation that mirrors the experience of a human interpreter: it transcribes, translates and produces natural audio with low latency. Cloud-based across telephony, web and InterpVault™.
Alternate Formats & Accessibility
Braille transcription for documents, medication labels, packaging and critical communications; large print adapted for low vision; professional audio narration; subtitling and ASL. Built to meet accessibility requirements for public-facing communications.
Document Translation
Public service announcements, community outreach materials, legal documents, contracts, forms, websites and signage — every agency communication that requires clear, compliant language access. For high volume workflows, LanguageExpress™ is available to translate thousands of documents in hours, not days.
AI carries the volume.
People carry the moments that matter.
Smart resourcing means matching the right resource to the right task at the right time. Routine, high-volume, low-risk language work runs through technology. High-stakes interactions — a diagnosis, a hearing, a benefits denial, an emergency — go to a trained human being.
InterpVault™
The interpretation layer — scheduling, live interpreter hand-off, sign-language support, captions and in-session chat, with APIs, analytics and role-based access for enterprise scale.
Proof, not promises.
30+ years supporting government, healthcare, education and financial services. 300+ languages and dialects. Certified, audited and documented.
One award. Nationally available.
We bring the buyers.
Then we stay in the room.
Edge Public and Civic Marketplace operate as an extension of your team — white-glove concierge support from first contact to first order, and every order after.
A national network of public entities already engaged through cooperative purchasing — agencies, districts, municipalities and authorities.
A named point of contact who handles the questions, the paperwork and the coordination so your staff do not have to.
Not a reseller hand-off. We stay accountable through onboarding, launch and ongoing service review.
The 7-Stage Journey
First Contact
An introduction to the contract, the services and what cooperative purchasing means for your entity.
Needs Discovery
We map your actual language access demand — channels, volumes, departments and compliance obligations.
Solution Design
The right mix of OPI, VRI, translation, AI and alternate formats for how your entity really operates.
Contract Validation
We confirm AFI2026124 is usable under your procurement code and assemble the documentation your legal and purchasing teams need.
Approval Support
Council packets, board memos, sole-source justification alternatives — we prepare the material that gets it approved.
Onboarding & Launch
Account setup, access codes, department training and the real-time customer portal — up and running in 24 hours.
Ongoing Partnership
Usage review, quality reporting and continuous optimization. First order is the beginning, not the finish line.
The performance behind the promise.
“BIG Language Solutions continues to provide outstanding customer service for our school district, immediate responses and resolution when necessary, and a consistent commitment to collaboration for the provision of meaningful services to connect schools and communities.”
Trust Every Word™.
Starting today.
Reach out and we will confirm eligibility under your procurement code, walk your team through the contract, and stand up service.